Terms and conditions
1. Introduction
These Terms & Conditions (“Terms”) apply to your access to and use of the websites, mobile applications (including SentraCare), platforms, cloud services, and related products operated by Applify BV (“Applify”, “we”, “us”, “our”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.
A separate agreement may apply if the Services are provided through or on behalf of an organization (e.g., a care provider). In that case, the organizational agreement prevails where applicable.
2. Scope of the Services
Our Services include software applications and cloud-based platforms intended to support monitoring, communication, and workflow processes in care and home environments.
The Services are not medical devices and do not provide medical advice, diagnosis, or treatment. They are intended to support, not replace, professional care, emergency procedures, or clinical judgment.
3. Eligibility
You may use the Services only if:
you are legally permitted to enter into these Terms under the laws of your jurisdiction, and
you comply with all applicable local, national, and EU laws and regulations.
If you use the Services on behalf of an organization, you confirm that you have authority to accept these Terms on its behalf.
4. User Accounts
Certain features require a user account. You agree to:
provide accurate account information,
maintain the confidentiality of your login credentials,
ensure that your account is not shared with unauthorized persons,
notify us immediately of any suspected unauthorized access.
You are responsible for all activities that occur under your account.
5. Data Protection & Privacy (GDPR)
Your use of the Services is also subject to our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR).
5.1 Data Controller / Processor Role
Depending on the context:
Applify may act as a data processor on behalf of an organization using SentraCare (e.g., a care provider), or
Applify may act as a data controller for data collected through our website, analytics, or direct customer accounts.
When acting as a processor, data processing is governed by a Data Processing Agreement (DPA) with the relevant organization.
5.2 GDPR Rights
Users have the right to request:
access to their personal data,
correction of inaccurate data,
deletion of data where legally permitted,
restriction or objection to certain processing activities,
data portability for personal data processed on the basis of consent or contract.
Requests can be submitted via the contact details below.
6. Acceptable Use
You agree not to use the Services in ways that:
violate any applicable laws,
compromise the security or integrity of the Services,
gain unauthorized access to systems or data,
interfere with or disrupt network operations,
misuse communication or alerting features in ways that could endanger users.
You may not reverse engineer, decompile, or attempt to derive source code unless permitted by applicable EU law.
7. Service Availability and Modifications
We strive to keep the Services available and functioning. However:
we do not guarantee uninterrupted or error-free operation,
we may temporarily suspend access for maintenance, updates, security reasons, or technical issues,
we may modify or discontinue features to improve functionality or security.
Where possible, we will provide reasonable notice of significant changes.
8. Third-Party Integrations
The Services may interact with third-party hardware, sensors, gateways, camera systems, or communication protocols.
Applify is not responsible for:
the availability or performance of third-party devices,
network issues, external system failures, or configuration changes outside our control.
Your use of third-party products remains subject to those third-party terms and conditions.
9. Intellectual Property
All trademarks, software, content, and materials provided through the Services are owned by Applify or our licensors.
You may not copy, distribute, reproduce, or create derivative works except where explicitly permitted.
10. Disclaimers
The Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted under applicable Dutch and EU law, Applify disclaims:
any warranties related to accuracy, reliability, or fitness for a particular purpose,
guarantees that alerts, notifications, or events will be delivered without delay, error, or interruption,
liability for decisions made based on information within the Services.
This clause does not limit rights that consumers cannot waive under Dutch or EU law.
11. Limitation of Liability
Except where prohibited by Dutch or EU legislation, Applify’s liability is limited as follows:
We are not responsible for indirect, incidental, or consequential damages, such as loss of profits, business interruption, or data loss.
Our total liability for any claim relating to the Services shall not exceed the fees paid to Applify in the 12 months preceding the claim (or €0 for free versions).
Nothing in these Terms limits liability for:
death or personal injury caused by negligence,
intentional misconduct,
gross negligence (“grove nalatigheid”) under Dutch law,
obligations under mandatory EU consumer law.
12. Termination
We may suspend or terminate access to the Services if:
you breach these Terms,
your organization’s subscription or contract ends,
continued access would create security or operational risks.
Upon termination, your right to use the Services ends immediately.
13. Changes to These Terms
We may update these Terms from time to time.
Revised Terms will be published on our website, with the updated effective date.
Continued use of the Services after updates constitutes acceptance of the new Terms.
13. Changes to These Terms
We may update these Terms from time to time.
Revised Terms will be published on our website, with the updated effective date.
Continued use of the Services after updates constitutes acceptance of the new Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of The Netherlands, except where EU regulations require otherwise.
Disputes will be submitted exclusively to the competent courts in The Hague, unless mandatory consumer protection laws give you the right to choose the court in your own EU member state.
15. Contact Information
For questions about these Terms or your rights, you may contact:
Applify BV
Rotterdamseweg 183C
2629HD Delft
The Netherlands
Email: info@applify.com
English 
Dutch